Help Topics
Frequently Asked Questions
- I've forgotten my password. What do I do?
- I can't find an item on the website.
- How can I order from you?
- What forms of payment do you accept?
- How secure is my credit card information?
- When will I receive my order?
- How do I resolve problems with my order?
- How do I use the shopping cart?
- How do I use My Catalog?
1. I've forgotten my password. What do I do?
Click here for instructions on how to obtain your password.
2. I can't find an item on the website. Do you carry it?
Although we carry over 30,000 office supplies, we have an even larger product selection through our suppliers. Please contact us at 1.888.319.0863 or support@business-supply.com to
- request a catalog or
- ask a specific question regarding the availability of an item.
3. How can I order from you?
You may order from us in the following ways:
- Checkout on the website through our secure ordering system
- Order over the phone at 1.888.319.0863
- Order via Fax at 1.866.910.4752
- Order via email at support@business-supply.com
If your organization requires the use of a Purchase Order please contact us 1.888.319.0863.
Do not include any credit card or similar information in your email. We will never ask you for credit card information via email.
4. What credit cards do you accept?
Business Supply accepts:
- Visa
- MasterCard
- American Express
5. How secure is my credit card information?
We use the Secure Socket Layers to provide 128 bit encryption. Click here for details
6. When will I receive my order?
Please review our shipping policy.
7. How do I resolve problems with my order.
If we find that our suppliers are out of a particular item, or if we have a question about your order, we will contact you.
If you find a problem with your order, please contact us at support@business-supply.com or 1.888.319.0863. If you need to return an item, please see our Return Policy.
8. How do I use the shopping cart?
Using the shopping cart is just like using a shopping cart in a grocery store.
When you find an item you want to purchase, just click on the "Add to Shopping Cart" button and the item will be added to the shopping cart. You may add more items the same way.
Just click on the "Shopping Cart" tab at the top of the page to see how many items you have placed in your cart.
At any point, you may delete items from the cart as well by following these steps:
- Click on the "Shopping Cart" tab at the top of the page.
- Set the number in the "quantity" column to zero beside the item you wish to delete.
- Click on "Update Cart."
Also, the "Empty Cart" button deletes all items from the cart at once.
If you have placed items in your shopping cart and exit from our site without purchasing them, your cart will be available to you when you login again. However, when you complete your purchase, the items in your cart are erased.
If you want to keep a list of the items you typically purchase from us, please use the My Catalog feature.
9. How do I use My Catalog?
You can create your own personalized catalog of office supplies using the My Catalog feature. Within your catalog, you can set up your own categories (called "departments") with any department names you wish. Some examples might be:
- manufacturer: Bic, Liquid Paper or 3M
- product type: Paper, Pens or Furniture
- company area: Accounting or Sales
- personal: John Doe's or Jane Doe's
When you find an item you want to add to My Catalog, just follow these steps:
- Click on the "Add to My Catalog" icon beside the item description.
- Click on "Choose an Existing Department" or type the name of a new department in the second box.
- Click on the "Add to Department" button.
After you have added an item to a department, you may remove it, move it to another department, or copy it to another department using the drop-down menu beneath the item description.
To delete any department except "Default," click on "Delete a Department." At the next screen, click on the name of the department you wish to delete. By clicking on "Submit," you will delete the selected department. NOTE: This action is not reversible.
To rename any department except "Default," click on "Rename a Department." At the next screen, click on the name of the department you wish to rename. By clicking on "Submit," you will rename the selected department.
You may also add any of the items in any of your departments to your shopping cart at any time just by clicking on the "Add to Cart" icon beside the item description in the department.
If an item becomes unavailable or is discontinued by the manufacturer, it will not display in your Catalog. If you cannot find an alternative for a discontinued item on our website, please contact us at support@business-supply.com or 888.319.0863. One of our product specialists will be happy to work with you to find the best possible solution to your needs.
